10 Tips to Prevent Chargebacks from Full Throttle Payment Processing

It is our goal at Full Throttle Payment Processing to ensure each of our clients are processing transactions with as little business interruption as possible.  From time to time a chargeback can be an interruption to your business.  Below are a few common reasons for chargebacks.

Common Reasons for Chargebacks

  • The card was fraudulent.
  • Cardholder disputes the quality or receipt of merchandise.
  • The amount charged to the card was incorrect.
  • Processing errors were made during the transaction.
  • Proper authorization was not obtained.

Although chargebacks cannot always be completely avoided, there are steps you can take to help prevent them. The more you know about proper processing procedures, the less likely you will be to process a transaction that could result in a chargeback.

Consider these 10 tips to avoid potential chargebacks.

  1. Respond to retrieval requests and chargebacks within the time frame allowed. 
  2. Be clear about refund and return policies making sure your customer is aware of them. 
  3. Issue refunds in a timely manner.
  4. If you receive a “Call” message in response to an authorization request, call your processor’s authorization center.  Never call the number on the card.
  5. Make sure your phone number appears on the cardholders statement.
  6. Take a manual imprint of the credit card if the magnetic swipe does not work.
  7. Never accept a transaction in which the CVV2 code does not match.
  8. Respond promptly to your customer’s request for refunds, adjustments, or cancellation of recurring billing.
  9. Keep customers informed on the status of their transactions and estimated delivery of their merchandise.
  10. Do not charge the cardholder until you are ready to ship the merchandise.

Should you have any questions, our experienced team is here to help.  Contact Full Throttle Payment Processing at 877-512-1620 today for more information, or leave a comment below.

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About Full Throttle Payment Processing

. I would like to extend a personal welcome to you and I sincerely look forward to the opportunity to earn and service your credit card processing business. As many of you know I have been in the credit card processing business over 10 years now serving over 3,000 customers. Many of you are familiar with our parent company Elite Payment Processing which has enjoyed continuous growth year after year. Full Throttle Payment Processing was launched so that I could combine my expertise in the credit card processing industry with my love and passion for motorcycles and the lifestyle that I would like to extend a personal welcome to you and I sincerely look forward to the opportunity to earn and service your credit card processing business. At Full Throttle our success is measured by your success. This philosophy has allowed us to experience solid and steady growth with an extremely high customer retention rate. When working with Full Throttle you will find superior customer support, and extremely professional and enthusiastic team that offers competitive pricing. So give Full Throttle the opportunity to earn and service your business, you will be glad you did, and so will we! Anxiously Awaiting the Opportunity to Earn and Service Your Business. Bryan Facterman President Full Throttle Payment Processing 1500 W Cypress Creek Rd, St 201 Fort Lauderdale, FL 33309 877.512.1620 http://fullthrottlepaymentprocessing.com FullThrottlePP@gmail.com
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